01
Define windows and eligibility
Final sale needs a definition.
Made for Entrepreneurs
Write an E-Commerce Return Policy That Cuts Support Tickets, Not Conversions
Also useful for: Founders, Franchise Owners, Restaurant Owners, Small Business Owners, people in Entrepreneurship
30 min
Intermediate
Entrepreneurship
Entrepreneur
Career outcome:
Save Professional Time
Balance customer trust with fraud and margin with clear windows and who pays shipping.
We'll use them to write your prompt.
Completed ✓
Make Your Play
Give us the situation. We’ll build the prompt.
Vague return policies become custom negotiations in Instagram DMs.
Your answers save as you type.
What you'll do
This is the plan inside your prompt. Add your details first. Then follow these steps with ChatGPT or Claude.
02
Assign shipping and restocking costs
Free return is a strategy, not a default.
03
Write customer-facing policy
Plain language above legal fog.
04
Write support macros and exceptions
Macros beat reinventing empathy.
Make Your Play
Write an E-Commerce Return Policy That Cuts Support Tickets, Not Conversions
Tell us what the prompt needs to know
Start with the questions below. Each answer personalizes the playbook and builds the prompt you’ll use at the end.
Your situation
Category, perishability, customization, average order value.
0/10000
Return rate, reasons, fraud patterns, international share.
0/10000
Warehouse, 3PL, who processes returns, restock fees.
0/10000
What marketing claims, what competitors offer.
0/10000
This playbook was updated. Review your inputs before copying.
What you'll do
Check a step when you finish it.
01
Define windows and eligibility
Final sale needs a definition.
02
Assign shipping and restocking costs
Free return is a strategy, not a default.
03
Write customer-facing policy
Plain language above legal fog.
04
Write support macros and exceptions
Macros beat reinventing empathy.
Fill in the fields above to generate your prompt preview.
Assembled prompt
Beginner instructions
Fill the fields with this week’s real details. Incomplete notes beat invented polish.
Run the assembled prompt, answer follow-ups with specifics, then copy the deliverable into your own doc and verify names and numbers.
Advanced instructions
Add constraints the model can’t see: politics, licensing, cash timing, union rules, or family bandwidth.
After the first pass, ask it to attack the weakest assumption in the draft.
Use this when
You are launching a shop, expanding internationally, or refund requests are eating margin.
You'll need
- Product type and margin
- Current return behavior
- Operational capacity
- Competitive and brand promises
You'll get
- A a return policy page, support macros, and exception rules you can use without rewriting it from scratch.
By the end of this playbook
You will have:
- A a return policy page, support macros, and exception rules you can use without rewriting it from scratch.
Examples
Progress 1 of 4