Made for Electricians
Resolve a Disputed Electrical Extra
Also useful for: people in Skilled Trades
75 min
Advanced
Customers
Resolve a Conflict
Difficult Conversation
Compare the original scope, field evidence, added work, labor, materials, and approvals before answering a customer who disputes an electrical extra.
Create a free account to save your progress and use this Playbook.
Use this when
A customer disputes an added electrical charge, questions whether work was included, challenges the price, or refuses to pay an extra.
You'll need
- Job context
- Disputed amount
- Customer objection
- Original estimate and scope
- Drawings and revisions
- Site conditions and photos
- Messages and daily notes
- Labor and material record
- Pricing method
- Preferred resolution
You'll get
- Original scope and exclusions extracted
- Disputed work separated into individual charge items
- Timeline supported by dated records
- Labor and material totals reconciled
- Approval status labeled for every charge item
- Evidence gaps and contradictions identified
By the end of this playbook
You will have:
- Original scope and exclusions extracted
- Disputed work separated into individual charge items
- Timeline supported by dated records
- Labor and material totals reconciled
- Approval status labeled for every charge item
- Evidence gaps and contradictions identified
Sample
This is sample data, not your prompt. Pro unlocks this higher-stakes Playbook. On Free Playbooks you can still copy the assembled prompt into any AI.
Sample input
Job: Residential kitchen rewire during a renovation. Disputed amount: $1,850. Original estimate: Six new kitchen circuits. Concealed wiring damage and wall repair excluded. Trigger: Damaged aluminum wiring was exposed after cabinets were removed. The revised appliance plan also added two dedicated circuits. Records: April 8 photos, an April 8 text explaining the condition, an April 9 email with a rough added cost, a signed daily ticket from the general contractor, crew timecards, supplier invoices, and a $75 return credit. Customer objection: The owner says all kitchen circuits were included and no extra was approved. Preferred resolution: Need analysis before deciding.
Sample assembled prompt
Recommended position: Revise and support selected... Finding: - The two added appliance... - Replacement of concealed damaged aluminum... - Approval evidence is mixed. The general contractor signed the daily... - The invoice needs a $75... Recommended action: Issue a corrected itemization... Request a short review call before... Don't claim that the owner's... Draft opening: "Thanks for raising the... I reviewed the signed estimate, revised... The records show two separate changes:... I've attached an itemized breakdown and...