01
Cluster reasons without forcing one label
Price is often a symptom.
Made for Entrepreneurs
Synthesize Churn Exit Interviews Into Fixes Product Will Actually Ship
Also useful for: Founders, Franchise Owners, Restaurant Owners, Small Business Owners, people in Entrepreneurship
30 min
Intermediate
Entrepreneurship
Entrepreneur
Career outcome:
Retain Customers
Turn exit interviews into ranked product and positioning fixes, not a feelings doc.
We'll use them to write your prompt.
Completed ✓
Make Your Play
Give us the situation. We’ll build the prompt.
Churn reasons lie in surveys.
Your answers save as you type.
What you'll do
This is the plan inside your prompt. Add your details first. Then follow these steps with ChatGPT or Claude.
02
Separate saveable from structural
Not every churn is fixable.
03
Prioritize fixes
Three fixes beat twenty Jira tickets.
04
Write the save playbook
Future you needs a script.
Make Your Play
Synthesize Churn Exit Interviews Into Fixes Product Will Actually Ship
Tell us what the prompt needs to know
Start with the questions below. Each answer personalizes the playbook and builds the prompt you’ll use at the end.
Your situation
Notes, reasons selected, segments, MRR lost.
0/10000
Quotes, timelines, what they switched to.
0/10000
Engineering, CS, positioning bandwidth.
Discount, pause, concierge, roadmap, not unlimited custom.
0/10000
This playbook was updated. Review your inputs before copying.
What you'll do
Check a step when you finish it.
01
Cluster reasons without forcing one label
Price is often a symptom.
02
Separate saveable from structural
Not every churn is fixable.
03
Prioritize fixes
Three fixes beat twenty Jira tickets.
04
Write the save playbook
Future you needs a script.
Fill in the fields above to generate your prompt preview.
Assembled prompt
Beginner instructions
Fill the fields with this week’s real details. Incomplete notes beat invented polish.
Run the assembled prompt, answer follow-ups with specifics, then copy the deliverable into your own doc and verify names and numbers.
Advanced instructions
Add constraints the model can’t see: politics, licensing, cash timing, union rules, or family bandwidth.
After the first pass, ask it to attack the weakest assumption in the draft.
Use this when
Churn ticked up, you have five or more recent cancellations, or CS keeps saying "they just ghosted."
You'll need
- Cancellation data you have
- Exit interviews completed
- What you can ship in 30 days
- Save offers you will consider
You'll get
- A a churn theme report, prioritized fixes, and a save-offer playbook you can use without rewriting it from scratch.
By the end of this playbook
You will have:
- A a churn theme report, prioritized fixes, and a save-offer playbook you can use without rewriting it from scratch.
Examples
Progress 1 of 4