01
Draw the scope line
Compassion isn't a prognosis.
Made for Dentists
Prepare a Family Update When the News Is Incomplete or Bad
Also useful for: Medical Assistants, Nurses, Nurse Practitioners, Paramedics, Physicians, Registered Nurses, Therapists, people in Healthcare
25 min
Intermediate
Difficult Conversations
Difficult Conversation
Stay inside your scope while still being human and specific.
We'll use them to write your prompt.
Completed ✓
Make Your Play
Give us the situation. We’ll build the prompt.
Families fill silence with worst cases.
Your answers save as you type.
What you'll do
This is the plan inside your prompt. Add your details first. Then follow these steps with ChatGPT or Claude.
02
Write the update
Lead with care and facts.
03
Plan for anger or recording
Stay professional.
04
Document after
If it isn't written, it is a fight later.
Make Your Play
Prepare a Family Update When the News Is Incomplete or Bad
Tell us what the prompt needs to know
Start with the questions below. Each answer personalizes the playbook and builds the prompt you’ll use at the end.
Your situation
Only what is in the chart or you witnessed.
0/10000
Their question in their words.
0/10000
Nurse, charge, provider expected when.
This playbook was updated. Review your inputs before copying.
What you'll do
Check a step when you finish it.
01
Draw the scope line
Compassion isn't a prognosis.
02
Write the update
Lead with care and facts.
03
Plan for anger or recording
Stay professional.
04
Document after
If it isn't written, it is a fight later.
Fill in the fields above to generate your prompt preview.
Assembled prompt
Beginner instructions
Fill the fields with this week’s real details. Incomplete notes beat invented polish.
Run the assembled prompt, answer follow-ups with specifics, then copy the deliverable into your own doc and verify names and numbers.
Advanced instructions
Add constraints the model can’t see: politics, licensing, cash timing, union rules, or family bandwidth.
After the first pass, ask it to attack the weakest assumption in the draft.
Use this when
Family is at the desk, the plan is unclear, or someone is asking you to predict an outcome.
You'll need
- What is confirmed
- What they are asking
- Your role and who else will speak
You'll get
- A a scope-safe update: what you can say, what you must defer, and how to handle anger you can use without rewriting it from scratch.
By the end of this playbook
You will have:
- A a scope-safe update: what you can say, what you must defer, and how to handle anger you can use without rewriting it from scratch.
Examples
Progress 1 of 4