Made for Clinical Psychologists
Repair Feedback That Was Misunderstood or Overstated
Also useful for: people in Healthcare
Turn a troubling feedback misunderstanding into a structured repair process. You'll assess urgency, separate supported findings from overstatements, plan the conversation, correct written materials, and check what the recipient now understands.
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Use this when
Use this after learning that a client, caregiver, referral source, or other recipient left feedback with an inaccurate or overly certain understanding. It also helps when your spoken explanation, report wording, or follow-up message may have contributed to the problem.
You'll need
- Recipient and context
- Apparent misunderstanding
- Original communication
- Supporting evidence
- Limits and uncertainty
- Possible impact
- Affected materials
- Repair format
- Urgency level
You'll get
- The exact misunderstanding and its possible impact identified
- Supported findings separated from overstatement and uncertainty
- A repair script that acknowledges your part, corrects the central point, and checks understanding
- Affected written materials reviewed
- Any needed correction planned through the proper process
- The repair documented
By the end of this playbook
You will have:
- The exact misunderstanding and its possible impact identified
- Supported findings separated from overstatement and uncertainty
- A repair script that acknowledges your part, corrects the central point, and checks understanding
- Affected written materials reviewed
- Any needed correction planned through the proper process
- The repair documented
Sample
This is sample data, not your prompt. Pro unlocks this higher-stakes Playbook. On Free Playbooks you can still copy the assembled prompt into any AI.
Sample input
Recipient and context: I gave de-identified assessment feedback to an adult client about current attention, mood, and work difficulties. Apparent misunderstanding: The client believes the assessment proved permanent inability to work. Original communication: I described significant current impairment and used "unable to sustain employment" in the summary without a clear time frame. Supporting evidence: Current symptoms interfere with concentration, sleep, attendance, and task completion. Limits and uncertainty: I didn't complete a long-term work-capacity evaluation or assess accommodations and every job setting. Possible impact: The client feels hopeless and wants to share the statement with an employer. Affected materials: Integrated report, portal summary, and referring clinician's copy. Repair format: Live conversation with written follow-up. Urgency: High - active high-stakes decision may rely on it.
Sample assembled prompt
Urgency: High. Contact the client promptly before the... Review the report language and consult... Central correction: The assessment supports significant... It doesn't establish permanent inability... Responsibility statement: "I can see how... I should have made the time... The assessment describes serious current difficulty,... What does it leave unanswered?" Written...