01
Screen for immediate danger
Separate a routine troubleshooting request from signs that need urgent isolation, utility involvement, or emergency action.
Made for Electricians
Ask the Right Questions Before Quoting a Troubleshooting Call
Also useful for: people in Skilled Trades
20 min
Intermediate
Customers
Improve Operations
Screen an electrical fault before naming a price, confirm site limits, and explain when diagnosis ends and separately approved repairs begin.
We'll use them to write your prompt.
Completed ✓
Make Your Play
Give us the situation. We’ll build the prompt.
Reduce underpriced troubleshooting calls by exposing safety concerns, access problems, fault patterns, and unknown repair scope before committing to a price.
Your answers save as you type.
What you'll do
This is the plan inside your prompt. Add your details first. Then follow these steps with ChatGPT or Claude.
02
Pin down the fault pattern
Turn the customer's report into the specific details needed to plan diagnostic work and avoid assuming a repair.
03
Check changes and prior work
Find alterations, damage, recurring faults, and earlier repair attempts that could change diagnostic time or responsibility.
04
Confirm site and access limits
Identify conditions that could delay testing, prevent isolation, or require another visit.
05
Set the quote boundary
Define what the initial charge covers and where further diagnosis or repair needs approval.
06
Prepare the customer call
Combine the remaining questions and scope terms into a short conversation that can be used immediately.
Make Your Play
Ask the Right Questions Before Quoting a Troubleshooting Call
Tell us what the prompt needs to know
Start with the questions below. Each answer personalizes the playbook and builds the prompt you’ll use at the end.
Your situation
Enter the customer's exact description of the problem, including any sounds, smells, heat, sparks, tripping, flickering, or loss of power.
0/10000
Describe the property type, approximate age, affected rooms or equipment, and whether nearby circuits still work.
0/10000
List when the fault began, how often it happens, what seems to trigger it, and whether it is active now.
0/10000
List recent electrical work, renovations, leaks, storms, equipment changes, damage, or unusual events that could affect the call.
0/10000
Describe previous repairs, tests, resets, part replacements, or visits related to this fault.
0/10000
Describe panel access, occupied areas, locked spaces, shutdown limits, working hours, parking, pets, tenants, and the on-site contact.
0/10000
Select how you intend to price the initial troubleshooting visit.
This playbook was updated. Review your inputs before copying.
What you'll do
Check a step when you finish it.
01
Screen for immediate danger
Separate a routine troubleshooting request from signs that need urgent isolation, utility involvement, or emergency action.
02
Pin down the fault pattern
Turn the customer's report into the specific details needed to plan diagnostic work and avoid assuming a repair.
03
Check changes and prior work
Find alterations, damage, recurring faults, and earlier repair attempts that could change diagnostic time or responsibility.
04
Confirm site and access limits
Identify conditions that could delay testing, prevent isolation, or require another visit.
05
Set the quote boundary
Define what the initial charge covers and where further diagnosis or repair needs approval.
06
Prepare the customer call
Combine the remaining questions and scope terms into a short conversation that can be used immediately.
Fill in the fields above to generate your prompt preview.
Assembled prompt
Beginner instructions
Write down the customer’s own words before translating them into electrical terms. If a detail isn’t known, enter “unknown” instead of guessing.
Use the generated questions during the call, then update the intake record before giving a price or booking window.
Advanced instructions
Add your standard diagnostic minimum, hourly extension rule, travel terms, and authorization limit before running the prompt. Edit the final scope boundary to match local requirements, company policy, and the actual site.
For intermittent or multi-system faults, use the unanswered questions to decide whether monitoring, specialist test equipment, utility coordination, or a separate survey is needed.
Use this when
A customer wants a price for an electrical fault, but the cause, affected circuits, site conditions, or repair history isn't clear yet.
You'll need
- Fault description
- Property and affected area
- Timing and pattern
- Recent changes
- Prior work
- Access limits
- Pricing approach
You'll get
- Immediate safety concerns screened
- Affected circuits and fault pattern documented
- Recent changes and prior repair attempts recorded
- Access and occupancy limits confirmed
- Diagnostic time and exclusions stated
- Separate repair approval point defined
By the end of this playbook
You will have:
- Immediate safety concerns screened
- Affected circuits and fault pattern documented
- Recent changes and prior repair attempts recorded
- Access and occupancy limits confirmed
- Diagnostic time and exclusions stated
- Separate repair approval point defined
Examples
Progress 1 of 6