01
Gather only confirmed facts
You collect your findings, evidence, repair paths, estimate details, and customer limits. You separate confirmed problems from assumptions and items needing more diagnosis.
Made for Auto Mechanics
Build a Good-Better-Best Repair Conversation
15 min
Intermediate
Communication
Communicate Better
Need to Compare Options
Turn your confirmed findings into practical Good, Better, and Best repair choices without pushing your customer toward the highest-priced option.
We'll use them to write your prompt.
Completed ✓
Make Your Play
Give us the situation. We’ll build the prompt.
You can explain what must be handled now, what can wait, and what each option changes.
Your answers save as you type.
What you'll do
This is the plan inside your prompt. Add your details first. Then follow these steps with ChatGPT or Claude.
02
Set the option guardrails
You decide whether the evidence supports one, two, or three safe repair paths. You don't create a cheaper option that leaves a known safety problem unresolved.
03
Produce your conversation
You run the primary prompt to create your option comparison, spoken explanation, neutral questions, and repair-order note.
04
Confirm the choice and document it
You use the script, answer questions with verified facts, confirm what your customer approves, and record what is postponed or declined.
Make Your Play
Build a Good-Better-Best Repair Conversation
Tell us what the prompt needs to know
Start with the questions below. Each answer personalizes the playbook and builds the prompt you’ll use at the end.
Your situation
Describe the vehicle, mileage if relevant, reported symptoms, and the reason for the visit. You should leave out identifying information.
0/10000
List what you confirmed through inspection or testing, including measurements, fault codes, visible damage, or failed checks.
0/10000
Label your findings as urgent, near-term, maintenance, optional, or needing more diagnosis. Add your reason for each label.
0/10000
List the repair combinations you can support and any part-grade, availability, or warranty differences.
0/10000
Provide your approved estimate figures, labor overlap, completion times, taxes or fees if relevant, and warranty terms.
0/10000
Record what your customer has told you about budget, downtime, driving needs, risk tolerance, and plans for the vehicle.
0/10000
This playbook was updated. Review your inputs before copying.
What you'll do
Check a step when you finish it.
01
Gather only confirmed facts
You collect your findings, evidence, repair paths, estimate details, and customer limits. You separate confirmed problems from assumptions and items needing more diagnosis.
02
Set the option guardrails
You decide whether the evidence supports one, two, or three safe repair paths. You don't create a cheaper option that leaves a known safety problem unresolved.
03
Produce your conversation
You run the primary prompt to create your option comparison, spoken explanation, neutral questions, and repair-order note.
04
Confirm the choice and document it
You use the script, answer questions with verified facts, confirm what your customer approves, and record what is postponed or declined.
Fill in the fields above to generate your prompt preview.
Assembled prompt
Beginner instructions
You can paste your inspection notes as written, but separate confirmed findings from guesses first. If you don’t know a price, warranty, or completion time, enter “not provided” instead of estimating.
Advanced instructions
You can include labor overlap, part-grade differences, comeback risk, remaining service life, and planned vehicle ownership. Keep every recommendation tied to your documented evidence and shop policy.
Use this when
Use this after you have confirmed your findings, checked parts availability, and need to discuss repair scope with a customer who has cost, timing, or reliability concerns.
You'll need
- Vehicle and concern
- Verified findings
- Finding priorities
- Repair paths and available parts
- Cost and timing
- Customer constraints
You'll get
- A usable script, no unsupported claims, clearly separated priorities, up to three justified options, neutral decision questions, and a repair-order note for approval or declined work.
By the end of this playbook
You will have:
- A usable script, no unsupported claims, clearly separated priorities, up to three justified options, neutral decision questions, and a repair-order note for approval or declined work.
Examples
Progress 1 of 4